Sustainable hospitality is based on the consistent delivery of sales and guest service

ABOUT US

Hospi-Linc is a hospitality consulting concept delivered by Elliott Murray in sales and guest service training.

Elliott is a certified Opening Sales and Guest Service trainer by the Original Brands of Westin and Ritz Carlton hotels. Elliott is the only active person in the US to hold this distinction.

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Predictive Personality index Report

Recipe of Success

SERVICES
  • Pre Opening/Opening

  • Proactive sales culture revitalization/creation

  • Sales training

  • Guest services training

  • Soft skills training

  • ​Strategic marketing

  • ​Marketing/action plans

  • Sales leadership training

  • Reputation management

  • ​Guest service/sales collaboration

  • ​Property level troubleshooting

  • Creator/Copyright owner of local markeing/action plan

Regardless of cosmetics, model, or brand name, the recipe to property level success is the delivery of consistent sales and guest service from year to year. Tools and resources do not replace, teach, or motivate the sustaining human element of hospitality.

Location, safety, and cleanliness is vital to the reputation of a hotel. However, the lifeblood of a successful hotel is the "Art of Engagement" component. While owners and management companies often discuss and draft policies about sales & guest service, they being on the same page typically is not taught to an individual at the property level. For year to year synergy and revenue growth, this is essential. I bridge that gap for growing sustainable ROI.